Key findings Verizon and Xfinity have some of the highest broadband customer satisfaction scores across our survey categories, beating other top internet providers Optimum falls behind top ISPs in speed, reliability and customer satisfaction Overall, customers are less satisfied with their internet provider’s prices than with speed, reliability and customer service Customers are most satisfied with their fiber and 5G internet service compared to satellite and cable Allconnect surveyed over 24,500 internet customers to find out what they think about their internet service providers (ISPs) — there are some clear winners across the board.Verizon scored high across all survey categories, with Xfinity not far behind.Unsurprisingly, fiber internet is the highest-rated internet technology type, with 5G internet a close second.
Despite the speed capability of cable internet, our survey respondents rated cable internet lower than 5G and fiber in most survey categories, though not by much.Methodology Allconnect collected over 24,500 customer responses from our online customer satisfaction survey between August and February 2025.Internet service providers with less than 300 customer responses were not included in our featured rankings.
Customers were first asked to rate their overall satisfaction with their internet provider and then asked to rate other features, including speed, price, reliability and customer service.Customers also ranked the importance of those factors regarding their internet service.Best ISPs overall Verizon ranks first in overall customer satisfaction for price, speed, reliability and customer service.
Customers are extremely satisfied with Verizon’s service, resulting in the provider ranking high across the board.Verizon offers fiber internet with speeds from 300 – 2,300 Mbps in most of its service footprint.Verizon also has a 5G home internet service with plans starting as low as $35.00/mo.
when bundled with a mobile line. Runners-up Xfinity is widely available with varied regional pricing and speeds up to 6,000 Mbps in some areas.You can often save when bundling an Xfinity internet plan with another service, such as a TV or mobile plan.Cox customers are also pleased with their service, rating the provider in line with Xfinity.
AT&T’s high rating also places it ahead of top cable and fiber providers. Spectrum and T-Mobile aren’t far behind, closing out the top six ISPs in this category with similar ratings.Best ISPs: Reliability After we asked customers about their overall satisfaction with their ISP, we wanted to know what they thought about specific features of their internet service, like reliability, price, speed and customer service. Reliability is one of the most important factors to our survey respondents when considering internet service, even more than price and speed.The most reliable providers identified by the respondents deliver the speeds their customers pay for with minimal outages, connection failures or speed inconsistencies. Winners The highest rating for this category once again belongs to Verizon.
With its symmetrical speeds and fiber optic technology, customers can count on Verizon to deliver the speed and quality they pay for. Fiber internet is also widely accepted across the broadband industry as the most reliable form of internet service.Fiber does not rely on electricity to transmit data.Instead, it does so by sending tiny packets of light down glass fiber cables.
This protects fiber-optic internet connections from electrical interference that affects other internet technologies.Because of this, any fiber provider usually offers more reliable internet than other types of broadband technology.Runners-up Xfinity, Cox and AT&T all have high reliability scores.
Each pulls slightly ahead of the rest of the group, while Optimum falls last for reliability.Best ISPs: Price According to our respondents, price is the most important factor for internet service, ahead of both speed and customer service.For many, the price of internet is the determining factor in choosing the right ISP. The ISPs in this category had lower scores in general than other survey categories.
38% of our surveyed internet customers claim price as a main reason they would switch internet providers.With the high prices of internet, it’s safe to say a large portion of the respondents aren’t wholly satisfied with what they pay to stay connected.When factoring in rate increases, equipment fees and other hidden costs added to your monthly bill, internet has become one of the more expensive utility services.
Winners T-Mobile and Verizon hold the top spots for price satisfaction.T-Mobile and Verizon offer some of the best promotional deals with their plans — customers can often reap significant discounts if they bundle with a mobile plan and can even receive perks like free equipment, gift cards and subscriptions.Using wireless technology, T-Mobile’s pricing is its most attractive selling point: $40 – $60/mo.
with no hidden fees or price increases.Extra costs and price increases are common amongst top ISPs, so T-Mobile’s guarantee of a fixed price for its customers and the ability to bundle with mobile lines make it an affordable alternative to cable and fiber internet. Frontier also provides some of the best-valued fiber plans around, with low prices for high-speed, symmetrical internet than some slower cable plans.Runners-up AT&T, Frontier and Xfinity round out the top 5 providers for price satisfaction.
When available, AT&T’s high-speed fiber service has great value.It offers speeds up to 4,700 Mbps, and you get symmetrical upload and download fiber speeds.Best ISPs: Speed Speed was not the most important factor to our survey respondents.
In fact, it fell behind both price and reliability.Although speed wasn’t as important as price or reliability for those surveyed, internet speed determines the quality of the internet experience and should be a factor when picking your next ISP.Winners Verizon, Xfinity, Cox and AT&T have the highest customer satisfaction scores in the speed category.
Considering Verizon and Xfinity’s gigabit and multi-gigabit fiber internet plans, its customers have more than enough speed for their daily internet activities.While any fiber connection will serve a home network well, gig speeds and above deliver seamless internet speed and reliability for high-bandwidth internet activities.Verizon’s 5G service also advertises competitive speeds up to 1,000 Mbps.
Factoring in the price and perks that come with Verizon 5G, it’s a great deal for those looking to simplify their internet service. Runners-up Spectrum, Frontier and T-Mobile are runners-up in customer speed satisfaction.Spectrum offers speeds up to 1,000 Mbps, while Frontier has some of the best value fiber plans around.T-Mobile wins when it comes to price, but only has speeds up to 245 Mbps.
Best ISPs: Customer service Finally, we asked internet customers about their ISP’s customer service.Despite this being the least important factor to our surveyed customers, customer service is still important to ensure a positive internet experience. AT&T and T-Mobile earned the top spots in customer service satisfaction, followed by Verizon and Spectrum.Fiber internet has the highest customer service rating compared to other technology types in our survey, which could be due to fiber’s inherent reliability, which could result in less need for customer support. Best type of internet Cable and fiber internet received the most positive ratings from our respondents in the overall satisfaction, speed and reliability categories over other technology types like 5G and satellite internet.
Fiber internet is the fastest and most reliable internet technology available, so it’s no surprise that customers rate it high in each featured category.According to broadband analyst Matthew Davis of Independence Research, there is an appetite amongst consumers for the symmetrical speeds fiber offers, but cable still remains a trusted alternative. 5G internet ranks even with cable and fiber in the price category despite 5G’s simplistic pricing model with no hidden fees or price hikes. 5G home internet, a type of fixed wireless internet, is a newer internet technology on the market that has been rapidly expanding in recent years.Using cell towers to provide an internet connection it provides a simple and widely available internet option.
In fact, over 50% of our survey respondents would consider switching to 5G home internet in the next two years.“There was a significant pent-up demand for an alternative in a lot of markets,” said Davis about 5G home internet. Providers like T-Mobile and Verizon spearheaded the 5G take-off as an alternative internet service to other technology types. “Before T-Mobile and Verizon got serious about it, there were hundreds of little wireless ISPs that served underserved areas.It did take providers like Verizon and T-Mobile to really come in and do it,” said Davis.
T-Mobile has one plan from $40 – $60/mo.with speeds up to 245 Mbps.Verizon has two 5G plans with speeds up to 1,000 Mbps starting at $35/mo.
when bundled with a Verizon mobile plan. The future of broadband Technology develops daily, and broadband tech is no exception.From service footprint expansions from many ISPs, government funding initiatives to bridge the digital divide and constantly advancing technology to introduce unprecedented internet speeds, the future is bright for the broadband industry.When asked what he thought about the future of broadband, Davis said he is most excited about the possibility of a national broadband infrastructure made possible by almost $43 billion in BEAD program funding. “Normally, those types of events will have unforeseen results down the road,” said Davis.
“but there’s a lot of interesting opportunities once we get a national infrastructure in place.” Even large national ISPs like Xfinity and Spectrum are not available to everyone.Broadband infrastructure funding could bridge this availability gap to connect unserved and underserved areas like never before. We can also expect speed tiers to continue increasing, even if the average internet customer doesn’t necessarily need it. Allconnect customer satisfaction vs.ACSI Let’s look at how the highest-rated ISPs in our survey compare to those in the American Customer Satisfaction Index (ACSI) lineup. Verizon, our winner across the board, is also a contender in the ACSI for fiber providers, taking second place behind AT&T.
In the non-fiber provider category, T-Mobile snagged first place on the ACSI list and ranked above our survey average among the top ISPs in our survey.Xfinity’s high ranking in our report contrasts with its middle-of-the-pack ACSI rating behind Verizon, AT&T, Cox and Spectrum.Choose the provider that’s best for you We know choosing an internet provider can be overwhelming, especially when faced with varying providers, speeds and prices.
Our survey results revealed our top featured internet providers scoring similarly across multiple categories, so it’s best to choose the speed and price combo that makes sense for you.Consider the internet speed you need, factoring in the number of connected devices you have in your household, your daily internet activities, and the value of the internet plan when trying to find the best internet provider in your area. The results in this report are gathered from providers that had at least 300 customer responses in our survey, which narrowed the featured rankings to eight internet providers.Some providers like Google Fiber, Metronet and Mediacom ranked high in all categories but had less than 100 responses and were not featured in the final rankings.
Spectrum was the #1 provider for serviceability and reach in our survey with almost 4,000 customer responses.The data in this report was analyzed by Lorena James, CNET Research & Insights Analyst.See Allconnect’s News and Research hubs for more broadband guides and information.
Allconnect: Let us compare providers for you Why should you choose Allconnect? We’re the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home.Get started For researchers and journalists If you would like to know more about this topic, we can assist you.Our experts can help you dig deeper into the data.
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Written by:
Camryn Smith
Camryn Smith started writing for Allconnect in July 2022 and has developed broadband expertise across the landscape, including home internet providers, plans, pricing and equipment, as well as internet technolog…
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Edited by:
Robin Layton
Editor, Broadband Content
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Reviewed by:
Matthew Davis
Broadband Expert
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