Back in 2020, Apple admitted that some AirPods Pro units suffered from both crackling sounds, and faults in the Active Noise Cancellation feature.The company launched a recall program which allowed customers to return their AirPods and have them replaced.Apple said that only models made before October 2020 were affected, but a new AirPods Pro lawsuit claims this isn’t true – and says the company’s own actions confirm this … Apple’s service program acknowledged both of the issues reported by users: The company offered three ways to resolve the issue: Call or get in touch with Apple Support (800.APL.CARE in the US) Set up an appointment at your local Apple Store (if open) Or connect with an Apple Authorized Service Provider (AASP) However, a new class action lawsuit reported by claims that Apple didn’t in fact fix the problem in later versions of the same model.
It says the service program was worthless, as it just allowed customers to swap one faulty pair for another.It says close examination of the design and components before and after the cutoff date reveals no significant difference that would fix the problem.The law firm claims that Apple was well aware of this, as it extended the program by a further year.
However, it should be noted that it is not unusual for Apple do this when issues continue to come to light over a long period of time, ensuring that owners who only experience the problem later are still covered.If you are affected by this, there’s nothing you need to at this stage.If Apple offers a settlement, customers will then be invited to make a claim.
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