The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for consumers to switch providers.But ISPs have responded through a lobbying group, claiming that they offer “effective and user-friendly” customer service and therefore new regulations are not needed … The FCC last month announced it was considering the need to regulate ISPs to make it easier for consumers to switch to a new provider.reports on the response by industry lobbying group NCTA.
A lobbying group representing the big comms companies agreed.So there you have it: everything is absolutely fine.Sadly the chances of the FCC being able to act on its concerns are now low, thanks to the incoming administration.
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